The purpose of an Order Entry Specialist is to enter customer orders accurately and efficiently into a company’s order processing system. This role is responsible for verifying customers’ information, ensuring the accuracy of product details and pricing, and ensuring orders are processed promptly. The Order Entry Specialist may also be responsible for responding to inquiries from customers or sales representatives, troubleshooting any issues with orders, and providing excellent customer service as needed.
Essential Functions:
• Input orders into database.
• Preparing and issuing order confirmations to customers accurately and on a prompt basis.
• Resolve order-related inquiries and collaborate with Production and Shipping teams to ensure order accuracy.
• Provide accurate pricing, product availability and shipping details.
• Reviewing purchase orders and sales transactions to ensure accuracy.
• Process customer payments accurately.
• Coordinating with sales or service departments to verify order details.
• Collaborating with the accounting department to reconcile invoicing issues.
• Track and monitor accounts for prompt payments and update customer records.
• Maintain comprehensive electronic and paper records of all orders.
• Respond to customer inquiries regarding orders, tracking and invoices.
• Participate in a variety of special projects as needed.
• Communicate with co-workers, management, customers, and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Comply with all company policies and procedures.
Job Requirements:
• A minimum of a High School diploma or equivalent; additional qualifications in business administration or a related field are a plus.
• Previous experience in order entry, customer service, or related role preferred.
• Familiarity with ERP systems
• Excellent interpersonal, customer service and communication skills.
• Manufacturing experience
Supervisory Responsibility:
This position has no supervisory responsibility
Work Environment:
This job is worked in an office environment with computer-based work and constant interaction with teams and customers.
Physical Demands:
A sedentary role with occasional lifting, usually up to twenty-five (25) pounds.
Position Type and Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m.
The following benefits are offered:
• Major Medical – four different types of plans to choose from (80% of premiums covered by employer.
• Dental
• Vision
• Basic Life (company paid)
• Voluntary Life
• Short term disability
• Long term disability (company Paid)
• Seven paid holidays
• Personal Time Off (PTO)
Additional Eligibility Qualifications:
None required for this position.
Speck-Pumps USA is an Equal Opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expressions, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We are a Drug-Free Employer.
